About Your Apartment

Here is some additional information to help you once you're settled in:

Policies and Guidelines

» You are responsible for providing light bulbs for all fixtures and batteries for your smoke detector.

» NEVER hang items from the sprinkler heads in your apartment. The seal will break open and hundreds of gallons of water will spill onto your belongings.

» It's recommended that you purchase and extra long shower curtain liner to avoid water damage in your bathroom.

» It is recommended that you have a plunger for your toilet and hair traps for shower drains. You are responsible for maintaining free running drains. Please do not flush sanitary napkins.

» Please don't overload your electrical outlets. This practice causes circuit breakers to blow, and in some cases can cause fire.

» You must keep the hallways in the buildings common areas clear to keep other residents safe.

» Be a good neighbor. If you see something suspicious please report it to the authorities or to us. Also make sure you don't prop open security locked building entrances.

» If you leave your apartment unattended for more than a day or two please take these precautions: In the summer, turn off the A/C. In the winter, set your heat to at least 60 degrees so the pipes won't freeze. Always lock all doors and windows and remove any trash.

Trash Pickup

» Trash should be taken to the provided trash room on each floor on a regular basis. Please do not leave trash in the hallway or grounds. You will be fined if you are doing so.

» Recycling is mandatory in Madison. Lucky works with a private company that uses single stream (mixed) recycling so you do not need to sort recyclables. Please visit the city's website for complete details on which items may be recycled.

Maintenance and Emergency Procedures

» Emergency & Non-Emergency Maintenance: Non-emergency maintenance requests can be completed online (click here), or you can reach us by phone 24/7. All emergency maintenance notifications should be made by phone, we're available 24/7. Please call 608-237-2777.

» Critical Emergencies: If you experience a critical emergency such as a fire or gas leak, call the appropriate authority first: Police and fire, call 911. Gas or electricity emergency, call MGE at 608-252-7111. After the authorities have been notified please also call our offices at 608-237-2777.